If your Zavro Spur is not working, start with the screen. Spur has an OLED display that shows battery level and e-liquid level, and those two readings explain most problems: a low battery means it needs charging, and an empty e-liquid gauge means the device is finished.
Zavro products contain nicotine, which is an addictive chemical, and are for adults 21+. This guide covers what to check when a brand new disposable vape is not working, a disposable is not hitting, or a vape is not charging.
Where should you start when Spur is not working?
Read the OLED screen first. It reports the battery and the e-liquid level, so it tells you which problem you have before you try anything else.
- Battery low. Charge the device over USB-C.
- E-liquid gauge reads empty. The device is finished. See the disposal section below.
- Both look fine. Work through the draw and power-level checks below.
Many devices have no screen, which leaves you guessing from taste and vapor. For more on what Spur's display shows, see vapes with screens.
Why is my disposable vape not hitting?
Check the battery reading on the screen first. A low battery is the most common reason a rechargeable disposable stops responding, and Spur is rechargeable, so it can be fixed with a cable.
- Look at the battery level. If it is low, charge Spur over USB-C. A full charge takes under an hour.
- Draw steadily. Spur is draw-activated. There is no button to press or hold, so just draw on the mouthpiece.
- Check the e-liquid level. If the gauge reads empty, charging will not help.
Because there is no button, pressing the device does nothing. If the battery is charged and there is e-liquid left, the draw is what activates it.
Why is the vapor or flavor weak?
Weak vapor or flavor usually points to a low battery or a lower power level. Spur has three power levels, and higher levels use more e-liquid, so lower levels give a lighter result by design.
- Check the battery level on the screen and charge if it is low.
- Check which power level the screen shows. A lower level produces less vapor than a higher one.
If you are on a higher level, remember it also uses e-liquid faster, so the e-liquid gauge will drop sooner. The rechargeable disposable vapes guide explains how battery and e-liquid work together.
Why is my vape not charging?
Try a different USB-C cable and a different power source before assuming the device is the problem. Cables and chargers vary, and a worn cable or a weak port can stop a charge.
- Swap the cable. Use another USB-C cable.
- Swap the power source. Try a different charger or computer port.
- Watch the screen. While Spur charges, the OLED shows the battery level, so you can see whether it is rising.
Spur has an 850 mAh battery and reaches a full charge in under an hour. If the screen shows no sign of charging after changing both the cable and the power source, contact support as described below.
What if the e-liquid gauge reads empty?
If the e-liquid gauge reads empty, Spur is finished. It is not refillable, and charging the battery does not add e-liquid. Spur holds 18 mL of e-liquid sealed inside, so when it is gone, the whole device is replaced.
Do not put a finished vape in the household trash or curbside recycling, because it contains a lithium-ion battery. Take it to a household hazardous waste or e-waste drop-off. Our guide on how to dispose of vapes covers where to take it and how to store it until then.
What does a working Spur look like?
A working Spur shows a battery reading, shows an e-liquid reading above empty, and responds when you draw. There is nothing to switch on first: no button to hold, no sequence to press. If the screen shows both readings and the device still does not respond to a steady draw, charge it fully and try again before changing anything else.
It also helps to know what normal behavior is. A lower power level gives a lighter result than a higher one, and a battery that has been used for a while will need charging again. Neither is a fault. Both are part of how a rechargeable disposable works, and the screen is there so you can tell the difference.
Is there anything else to check?
These are general care habits for any battery-powered vape, not a Spur-specific fix:
- Keep the device at room temperature.
- Do not leave it in a hot car.
Heat is hard on batteries and e-liquid in general, so storing the device somewhere moderate is a sensible habit. It will not fix a device that is already empty or has a depleted battery, though, so read the screen first.
What if Spur still does not work?
If you have charged it with a different cable and power source, the screen shows e-liquid remaining, and it still will not work, email [email protected]. Tell us what the screen shows and what you have already tried.
If you are still deciding on a device, you can see Spur on its product page.